PADMAVTI YATRA COMPANY

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Our Story

— PRIVACY POLICY —

1. Introduction

PADMAVTI YATRA COMPANY is committed to protecting your privacy and ensuring compliance with Indian data protection laws, including the Information Technology Act, 2000.

This Privacy Policy explains how we collect, use, process, and safeguard your information.

2. Information We Collect

We may collect:

A. Personal Information

  • Name
  • Mobile number
  • Email address
  • Address
  • ID proof (if required for travel booking)

B. Device Information

  • IP address
  • Browser type
  • Device type
  • Operating system

C. Cookies & Tracking Data

  • Session cookies
  • Analytics data
  • Website usage logs

D. Message Data (WhatsApp & RCS)

  • Mobile number
  • Messaging metadata
  • Delivery confirmations
  • Communication preferences

3. Purpose of Data Collection

We collect data to:

  • Confirm bookings
  • Provide travel updates
  • Process payments
  • Send reminders
  • Improve services
  • Comply with legal requirements

4. Consent for WhatsApp & RCS Data Processing

By sharing your mobile number, you expressly consent to receive communications from PADMAVTI YATRA COMPANY via:

  • WhatsApp Official Business API
  • RCS messaging

You may withdraw consent at any time by replying “STOP” or contacting us.

5. Legal Basis for Processing

We process data based on:

  • User consent
  • Contractual necessity (travel bookings)
  • Legal compliance
  • Legitimate business interests

6. How We Use Collected Data

We use data to:

  • Provide yatra services
  • Issue invoices
  • Send travel confirmations
  • Provide customer support
  • Conduct internal analytics

We do not sell personal data.

7. Data Retention & Deletion

Data is retained:

  • As long as required for service delivery
  • As required under tax and legal obligations
  • For dispute resolution

Users may request deletion subject to legal retention requirements.

8. Data Sharing with Third Parties

We may share data with:

  • Meta Platforms (WhatsApp Business)
  • Google (RCS infrastructure)
  • Telecom service providers
  • Payment gateways
  • Travel vendors
  • Government authorities if required

All sharing complies with applicable law and policy requirements.

9. Security Measures & Encryption

We implement:

  • SSL encryption
  • Secure hosting
  • Restricted data access
  • End-to-end encryption (as applicable under WhatsApp)

However, no system is completely secure.

10. Cookies & Tracking Technologies

Our website may use cookies to:

  • Improve user experience
  • Analyze traffic
  • Enhance security

Users may disable cookies via browser settings.

11. Data Transfer & Storage (India-Based)

Data is primarily stored in India. However, third-party service providers (e.g., Meta or Google) may process data in secure global servers in compliance with applicable regulations.

12. User Rights

Users may:

  • Request access to data
  • Correct inaccuracies
  • Withdraw consent
  • Request deletion (subject to legal obligations)

Requests can be made via email.

13. Policy for Children

Our services are not directed to individuals under 18 years of age. We do not knowingly collect data from minors.

14. Updates to Privacy Policy

PADMAVTI YATRA COMPANY may update this Policy periodically. Updated versions will be posted on our website.

15. Governing Law (India)

This Policy is governed by Indian law. Jurisdiction lies with courts in Pune, Maharashtra.

16. Contact Information

PADMAVTI YATRA COMPANY
At Post Vajewadi Vajewadi
Shirur, Pune – 412208
Maharashtra, India
Phone: +91 9657421584
Email: manojpawase2@gmail.com

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