— TERMS & CONDITIONS —

1. Introduction

Welcome to PADMAVTI YATRA COMPANY, having its registered address at At Post Vajewadi Vajewadi, Shirur, PUNE, Maharashtra – 412208, India (“Company”, “we”, “our”, or “us”).

These Terms & Conditions (“Terms”) govern your access to and use of our website, services, booking platform, communication systems including WhatsApp Official Business API and Rich Communication Services (RCS), and any related applications or digital interfaces operated by PADMAVTI YATRA COMPANY.

By accessing or using our services, you agree to be legally bound by these Terms. If you do not agree, you must refrain from using our services.

2. Definitions

For the purposes of these Terms:

“Services” refers to travel bookings, yatra packages, tour planning, transport arrangements, customer support, digital communication services, and related offerings.
“User” / “Customer” / “You” refers to any individual or entity accessing or using our Services.
“Platform” refers to our website, booking system, WhatsApp Business account, RCS channel, and any digital interface operated by the Company.
“Applicable Law” refers to laws of India including the Information Technology Act, 2000 and related rules.
“Meta Policies” refers to WhatsApp Business and Meta Platform Policies.
“RCS Policies” refers to telecom and Google RCS business messaging guidelines.

3. Acceptance of Terms

By accessing our Platform, booking a yatra package, or communicating with us via WhatsApp or RCS, you confirm that:

You have read and understood these Terms.
You are legally capable of entering into binding agreements under Indian law.
You agree to comply with all applicable laws and communication policies.

4. Description of Services

PADMAVTI YATRA COMPANY provides:

Religious and spiritual yatra tour packages
Domestic travel arrangements
Transportation coordination
Group travel services
Customer support via phone, WhatsApp Official API, and RCS
Booking confirmations, reminders, updates, and notifications

We reserve the right to modify or discontinue any service without prior notice.

5. Eligibility

You must:

Be at least 18 years old;
Provide accurate and complete information;
Use the Services only for lawful purposes.

We reserve the right to refuse service if eligibility criteria are not met.

6. Account Registration

Certain services may require registration. You agree to:

Provide accurate personal information;
Maintain confidentiality of login credentials;
Notify us immediately of unauthorized access.

We are not liable for losses arising from unauthorized use of your account.

7. User Responsibilities

You agree not to:

Provide false booking details;
Engage in fraudulent payment activity;
Misuse communication channels;
Send abusive, illegal, or harmful content;
Violate WhatsApp or RCS messaging rules.

You are responsible for ensuring that all co-travelers comply with these Terms.

8. Payment & Billing Terms

All payments must be made through authorized payment methods.
Prices are subject to change based on availability, fuel costs, and external vendor charges.
Taxes applicable under Indian law will be added.
Booking is confirmed only after receipt of payment.

Failure of payment may result in cancellation without liability.

9. Subscription Renewal & Termination

If any subscription-based services are offered:

Subscriptions may auto-renew unless cancelled.
Users may request termination as per cancellation policy.
The Company reserves the right to suspend or terminate accounts for policy violations.

10. Use of WhatsApp Official API & RCS

PADMAVTI YATRA COMPANY uses:

WhatsApp Official Business API
Rich Communication Services (RCS)

By opting in, you consent to receive:

Booking confirmations
Travel reminders
Payment notifications
Service updates
Promotional offers (where consent is provided)

All messaging complies with:

Meta Business Messaging Policies
TRAI regulations
IT Act, 2000

Users may opt-out anytime by replying “STOP”.

11. Message Delivery & Compliance Policy

Delivery of messages depends on telecom operators and third-party platforms.
We do not guarantee uninterrupted delivery.
Users must provide valid mobile numbers.
We do not send unsolicited spam.

Non-compliant content or abuse may lead to account suspension.

12. Intellectual Property Rights

All website content, branding, logos, tour itineraries, graphics, and communication materials are the intellectual property of PADMAVTI YATRA COMPANY.

Unauthorized copying, reproduction, or distribution is strictly prohibited.

13. Confidentiality

We respect confidentiality of customer booking details and personal data. However, information may be shared:

With transport vendors
With accommodation partners
As required by law

14. Disclaimer of Warranties

Our Services are provided on an “as-is” basis.

We do not guarantee:

Continuous availability
Error-free operation
Uninterrupted travel schedules (as external factors may apply)

Travel plans may be affected by weather, natural disasters, government restrictions, or unforeseen events.

15. Limitation of Liability

To the maximum extent permitted by law:

PADMAVTI YATRA COMPANY shall not be liable for:

Indirect or consequential losses
Loss of profit
Travel delays caused by third parties
Acts of God or force majeure events

Our liability shall not exceed the amount paid for the relevant service.

16. Indemnification

You agree to indemnify and hold harmless PADMAVTI YATRA COMPANY, its directors, employees, and partners from claims arising out of:

Violation of these Terms
Misuse of Services
Breach of applicable laws

17. Governing Law (India)

These Terms are governed by the laws of India.

Courts located in Pune, Maharashtra shall have exclusive jurisdiction.

18. Changes to Terms

We may update these Terms periodically. Continued use of Services constitutes acceptance of revised Terms.

19. Contact Information

PADMAVTI YATRA COMPANY
At Post Vajewadi Vajewadi
Shirur, Pune – 412208
Maharashtra, India
Phone: +91 9657421584
Email: manojpawase2@gmail.com